Refund & Returns Policy

Last Updated: September 15, 2026

Welcome to Happy Masala!

We are committed to delivering quality spices and food products safely to your doorstep. Please read this Refund & Returns Policy carefully before placing an order.

1. No Return & No Refund Policy

Happy Masala follows a No Return and No Refund Policy for successfully delivered orders under normal circumstances.

Once a product has been successfully delivered, it cannot normally be returned for a cash refund or exchanged for another product.

However, if you receive a product that is damaged during delivery, you may be eligible for a replacement, subject to our verification process.

2. Mandatory Unboxing Video

For every order, customers are strongly required to record a continuous, uncut, and unedited unboxing video.

The video should:

• Start before opening the package.

• Clearly show the shipping label and order details.

• Show the condition of the parcel before opening.

• Continue continuously while the package is being opened.

• Clearly show the product and any damage found.

The unboxing video is required to help us verify damage-related claims fairly and transparently.

3. Damaged or Defective Product

Although we take great care when packing your order, a product may occasionally be damaged during transportation.

If you receive a torn, punctured, broken, leaking, or otherwise damaged product, please:

1. Keep the product and its original packaging.

2. Record the issue clearly in your unboxing video.

3. Contact Happy Masala through our official WhatsApp number within 24 hours of delivery.

4. Send the complete, uncut unboxing video to our support team.

5. Provide your order number and any other information requested by our team.

Our team will review the submitted evidence before approving a replacement.

4. Replacement Process

No Cash Refunds for Damaged Products

For an approved damaged-product claim, Happy Masala will provide a replacement rather than a cash refund.

Replacement Only

If our team verifies that the product was damaged during delivery:

• We will arrange collection of the damaged product where applicable.

• We will send a fresh replacement of the same product.

• Happy Masala will cover the applicable replacement shipping cost.

Replacement is subject to verification and availability of the same product.

5. Claims Without an Unboxing Video

⚠️ Important

A valid, continuous, and unedited unboxing video is required for damage-related replacement claims.

Without a valid unboxing video, we may not be able to verify the condition of the product before opening, and the replacement claim may not be accepted.

Please record your parcel opening every time you receive an order from Happy Masala.

6. Shipping & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address and a valid, active phone number when placing an order.

Incorrect or Incomplete Address

If an order cannot be delivered because the address provided is incorrect, incomplete, or insufficient, Happy Masala may contact the customer using the phone number or email address provided with the order.

Customers may be responsible for any additional delivery charges resulting from an incorrect or incomplete address, where applicable.

Customer Unavailable or Unreachable

If the customer is unavailable, unreachable, or repeatedly unable to accept the delivery, our team or delivery partner may attempt to contact the customer by phone to resolve the delivery issue.

Customers are requested to remain available at the provided contact number during the expected delivery period.

7. Customer Refuses or Does Not Want to Accept the Order

If a customer informs us that they no longer want the product, we may contact the customer by phone to understand the situation.

If the order has already been dispatched, cancellation may not be possible.

If the customer refuses delivery and the order is returned to Happy Masala, any refund eligibility will be determined according to the applicable terms of this policy and the order status.

Shipping, return, or other applicable charges may be deducted from any eligible refund where permitted.

8. Order Cancellation Policy

Cancellation Before Dispatch

Customers may request cancellation before the order has been dispatched.

If the cancellation request is received and accepted before dispatch, the order will be cancelled.

Where applicable, an eligible refund will be processed according to our refund terms.

Customers are encouraged to contact us as soon as possible if they wish to cancel an order.

Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

After dispatch, the order has entered the delivery process, and cancellation requests will normally not be accepted.

9. Refund Processing

Where a refund is applicable and approved under this policy, the refund will generally be processed using the original payment method or applicable payment channel.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

For orders paid through third-party payment services, the processing of the refund may also be subject to the applicable provider’s procedures.

10. Payment Through Third-Party Providers

Happy Masala may use third-party payment service providers, such as PayPal, to process online payments.

Payment information may be processed directly by the applicable payment provider in accordance with its own terms and privacy practices.

11. Contact Us

If you have any questions regarding your order, cancellation, damaged product, replacement, or refund, please contact Happy Masala as soon as possible.

Happy Masala

Email: hello@happymasala.com

WhatsApp: 76995 00102

Phone: 76995 00102

Please include your order number when contacting us about an order-related issue.

12. Important Notice

By placing an order with Happy Masala, customers are encouraged to carefully review this Refund & Returns Policy before completing their purchase.

We aim to handle every genuine issue fairly, transparently, and professionally while ensuring a safe and reliable shopping experience for our customers.

Thank you for choosing Happy Masala — Pure Spices. Pure Taste. Happier Life. this final